Terms and Conditions


1.1. When you book private hire car with us via our website or by phoning us, You agree to the terms below as the exclusive basis which governs such booking by ticking the “I agree to Terms and Conditions”. If you are booking on behalf of someone else, by clicking “I agree to Terms & Conditions”, You are representing that You have their authority to accept these terms and conditions on their behalf. 1.2. Deviations from these Terms are only valid if and to the extent that these are confirmed explicitly and in writing by Airport Taxi Cheltenham. 1.3. Should any provision of these Terms be pronounced invalid or in violation of public order or law by the competent judge, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. In stead of the invalid provision, a provision will apply that best approached the intention of the parties. 1.4. Airport Taxi Cheltenham, Licensed by Tewkesbury borough council as private hire operator, Number PO064, to accept private hire bookings and dispatch vehicles according to licensing act.


2.1. In making a Booking via our Website You must provide accurate Details and are responsible for any failure to do so. 2.2. You hereby warrant to Airport Taxi Cheltenham that You are at least eighteen years of age and legally able to make the Booking. 2.3. Airport Taxi Cheltenham does not guarantee that it will be able to fulfill Your requirements and reserves the rights to refuse any Bookings Which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You. 2.4. Your Details and data relating to Your use of the Website will be recorded by Airport Taxi Cheltenham but Your Personal Data shall not, subject to the provisions of the Airport Taxi Cheltenham Privacy Policy presented below and Clause 3.5 below, be disclosed to third parties other than the Supplier or used for any purpose unrelated to the provision of the services pursuant hereto. 2.5. Airport Taxi Cheltenham may send a small file to Your computer when You visit the Website. This “cookie” will enable Airport Taxi Cheltenham to track Your behavior on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Airport Taxi Cheltenham to identify You and Airport Taxi Cheltenham shall not use it otherwise than in relation to this Website. You can set Your computer browser to reject cookies but this may preclude use of certain parts of this Website. Airport Taxi Cheltenham may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.


3.1. When You enter the details of the Trip, Airport Taxi Cheltenham will endeavor to provide You via the Website with Quotes and vehicles that are able to fulfill Your requirement. 3.2. It is Your responsibility to ensure that Your Details and Trip are correct and accurate by providing a valid postcode. If the Trip details are inaccurate and an invalid or no postcode is provided you may incur additional charges and may not be due a refund, See 4.1 When You make a Booking, this constitutes an offer which Airport Taxi Cheltenham may or may not accept. Your Booking is not confirmed until you see the confirmation screen on the Website. 3.3. In the event, you need to amend or correct a booking you must contact Airport Taxi Cheltenham directly via email. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, This charge will be applied to your original payment method. 3.4. The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions. 3.5. Airport Taxi Cheltenham accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions. 3.6. Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January and Cheltenham race festival. This is due to limited drivers available for work during seasonal periods. 3.7. Airport Taxi Cheltenham reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full. 3.8. Please note that we do not provide child seats for health and safety. We recommend customers to provide their own and we’ll store it safely until there return trip with us for additional fee of £10 payable to driver by cash or by card over the phone. 3.9. Airport Taxi Cheltenham Offers a 24 hours online booking service, so you have the flexibility to book your airport transfer at your convenient time and location. 3.10. Airport Taxi Cheltenham is not accepting late bookings online (within 8 hours of transfer time) 3.11. Toll & congestion charge are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer


4.1. Cancellations must be made by you using our website contact us page or email. You will be entitled to a refund, depending on when you cancel your Booking, as follows: (i) If you cancel your booking more than 24 hours prior to the agreed pickup time, you will be entitled to refund subject to 2.5% cancellation fees. (ii) If you cancel your booking within 24 hours of agreed pickup time, you will not be entitled to any refund for any reasons. (This includes flight cancellations) 4.2. There is no charge for flight delays caused by airline. 4.3. Customer who paid a deposit for cash booking, refund will be given minus the 2.5% cancellation fees. 4.4. In the event that the driver does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time – or within 30 minutes if the Agreed Pick-up Point is an airport – and You do not use the driver for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, as full and final settlement of any claim You might have in respect of such failure. However, should You, at Your own discretion, decide to continue with the Trip where the driver turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund. 4.5. In the event that you do not wish to use the Services for any reason and do not cancel the Booking using the website contact us page or by emailing us, no refunds will be provided. 4.6. In the event that you wish to cancel a return leg of your journey, you will be entitled to full refund. 4.7. For pre-paid Bookings, any refunds due to you to for cancellations will be made to the card used to make the payment within up to 7 business days (business days being Monday to Friday). 4.8. In the event of a Booking cancellation or no show by a driver, you must contact Airport Taxi Cheltenham within 7 days to issue your refund. 4.9. In the event that You provide inaccurate details with an invalid or missing postcode, you will not be entitled any refund and may incur additional charges from driver in order to complete the Trip. 4.10. If you missed a flight this information must be informed to us immediately by email or telephone, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre paid, you will not be entitled to any refund. If you decide to take a later flight and want us to supply vehicle, then you must make a new booking with us at a full cost. 4.11. We provide 1 hour FREE waiting time from flight landing. After 1 hour, £15 for first 20 minutes, then £1 every minute of waiting.


5.1. When booking with the ‘Pay by Card’ option, You agree to pay the Fare at the time You make Your Booking. Airport Taxi Cheltenham is entitled to collect all monies due for the booked Trip from You. 5.2. In the event that Your Card payment is refused by Your Card issuer for whatever reason, Airport Taxi Cheltenham will not be able to fulfill Your Booking. 5.3. When booking with the ‘Pay by Cash’ option, and deposit payment made, You agree to pay the remaining Fare to the our driver. 5.4. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 4 of these Terms. 5.5. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Airport Taxi Cheltenham will not be able to fulfil Your Booking. 5.6. Airport Taxi Cheltenham will provide You with a receipt for Payment by email to the email address you registered with the Booking. 5.7. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the we may charge you extra, which you must pay the driver directly or make card payments with us. If You wish to give a tip to the MiniCab driver, You should do so directly at your own discretion. 5.8. In the event that You make any deviations from the route that You entered into the Website, You may be subject to additional charges by the driver in respect thereof and will make such payment directly to the driver. 5.9. Airport Taxi Cheltenham offer no warranties on payments made direct to the driver with Cash.


6.1. Neither Airport Taxi Cheltenham nor the driver is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss. 6.2. Bookings made directly with driver are illegal, In a event of accident you will not be insured. You should always pre book your journey with us via our website or telephone.


7.1. You acknowledge and accept that Airport Taxi Cheltenham is acting as the private hire operator/agent of the driver and that whilst Airport Taxi Cheltenham will try to assist with any complaints You may have in respect of the driver services, any legal remedy You seek will be sought against the driver not Airport Taxi Cheltenham. 7.2. The driver has warranted to Airport Taxi Cheltenham that it is licensed by the appropriate Licensing Authority(ies) but Airport Taxi Cheltenham shall not be responsible for verification of such warranty and if You are in any doubt, You should contact the Local Licensing Authority and rely on Your own verification. 7.3. Airport Taxi Cheltenham aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500. 7.4. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible. 7.5. Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit the drivers liability for death or personal injury arising out of its negligence. 7.6. Any estimated trip times and times of arrival presented by Airport Taxi Cheltenham on its Public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, You agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfill any other dependencies You might have. 7.7. Airport Taxi Cheltenham, may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Airport Taxi Cheltenham does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts. 7.8. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.


8.1. Airport Taxi Cheltenham reserves the right within its reasonable discretion to terminate the Trip, if You or Your party’s conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither Airport Taxi Cheltenham nor the driver accepts liability for any extra costs incurred by You/or Your party as a result of the driver doing so. 8.2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip. 8.3. The driver further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.


9.1. The driver shall not undertake the carriage or delivery of: • money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50. • any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or • any goods or property (of whatsoever nature) which may deteriorate in transit. 9.2. The driver shall have no liability whatsoever for loss or damage, however arising in relation to the clause 9.1. of this agreement. 9.3. Without prejudice to the provisions of clause 9.1 the driver shall not in any event be liable directly or indirectly for: • consequential loss (whether for loss or profit or otherwise); and/or • loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the driver. 9.4. Without prejudice to the generality of clauses 9.1 and 9.2 in particular the driver shall not be liable for any loss and/or damage arising directly or indirectly from: • breakdown, accident, adverse weather conditions • any act or omission on the part of the Customer. • any clause, act or circumstance beyond the control of the driver (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure). 9.5. The provision of clauses 9.1, 9.2, 9.3, 9.4 and 9.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.


10.1. Airport Taxi Cheltenham will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with third parties without Your consent. Airport Taxi Cheltenham may amend this Privacy Policy, and will make such changes public via the Website.


11.1. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision. 11.2. All notices to Airport Taxi Cheltenham shall be given by You in writing to [email protected] 11.3. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof. 11.4. European law applies to all transactions for which these Terms apply, with the exclusion of the provisions of international treaties, to the extent these do not contain imperative law.