Refund Policy
Refund and Fees: Cancellations must be submitted via the website’s contact form or via email. Refunds are subject to the following windows:
- (i) If you cancel more than 24 hours prior to the agreed pickup time, you are entitled to a refund of the fare minus a 2.5% card processing fee and a £20 administration fee.
- (ii) If you cancel within 24 hours of the agreed pickup time, you will not be entitled to any refund for any reason (including flight cancellations by your airline).