Question 1

Will I receive confirmation of my journey?

Accepted Answer

When booking online, you will receive two separate emails. The first email confirms your booking details and second email confirms your booking has been accepted. If you have provided mobile contact number, We will also send an SMS confirming your booking has been accepted.

Question 2

Are your prices per car or per person?

Accepted Answer

Our price is per car. What your quoted is what you pay.

Question 3

What is Meet & Greet?

Accepted Answer

Meet & Greet is a service where driver will hold your name on placard at the arrival hall 45 minutes after flight landing. This ensures no time wasted in locating your driver.

Question 4

I have not received my booking confirmation email?

Accepted Answer

The first thing to do is check your spam folder, If you can’t find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made with your booking.

Question 5

Can I book a vehicle with a child seat?

Accepted Answer

Sorry no, We are happy for you to provide child seat and we hold onto it for your return journey.

Question 6

Are there any time restrictions?

Accepted Answer

No, we operate 365 days a year, 7 days a week, 24 hours a day.

Question 7

Do you provide a receipt?

Accepted Answer

We will email you a receipt with a booking reference and contact number by email.

Question 8

What if I cannot locate my driver?

Accepted Answer

If you cannot locate your driver please contact us immediately. You will incur a full “no show” charge if you leave the agreed pick up point and fail to make contact.

Question 9

What if I wish to cancel and want a refund?

Accepted Answer

To request a cancellation, kindly visit our “Contact Us” page. If you cancel your bookings at least 24 hours before your scheduled pickup time, we will process a refund to your payment card within 3-5 working days. Please note that all cancellations are subject to a 2.5% processing fee. However, if you cancel within 24 hours of the agreed pickup time, your bookings will be non-refundable for any reason.

Question 10

Will I be charged extra if my flight is delayed?

Accepted Answer

We operate on no flight delay cost. Therefore if your flight is delayed we will not charge you.

Question 11

What if I miss my flight?

Accepted Answer

If you have missed your flight you need to inform us immediately via telephone. You will incur a full “no show” charge if you fail to inform us before our driver has been dispatched.

Question 12

What does the price include?

Accepted Answer

The price which is quoted is the price you pay, however any via addresses not mentioned on while booking will incur £5 charge payable to driver.

Question 13

How early do I need to book?

Accepted Answer

We recommend booking your journey as early as possible to ensure availability. However, bookings can be made up to 8 hours prior to your scheduled journey time through our online booking engine. If you require a journey within the next 8 hours, please contact us by email or phone to check availability.

Question 14

Do i need to tip?

Accepted Answer

No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you might wish to tip two or three pounds if the driver helps with your luggage.

Question 15

Where do I meet my driver when I land at the airport?

Accepted Answer

Our driver will meet you inside the arrival hall with your name on placard. This is very convenient and totally free of charge.

Question 16

When do I need to be at the airport?

Accepted Answer

We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security. Long-haul and El Al: three hours before scheduled departure European flights: two hours before scheduled departure UK and Ireland flights: 90 minutes before scheduled departure

Question 17

How much time do I need to leave from my flight landing to booking a taxi?

Accepted Answer

The time can vary quite a lot depending on airport and time of day. We recommend you book for 45 minutes after you land and also give us your flight number. Our experienced drivers will know how long you need to come out of the terminal.

Question 18

Are your drivers licensed?

Accepted Answer

Yes, it is required by UK Law that all private hire companies and drivers are licensed by the Public Carriage Office.

Question 19

Do you offer wheelchair accessible vehicles?

Accepted Answer

Unfortunately we do not offer wheelchair accessible vehicles at the moment.

Question 20

How long will the driver wait for me?

Accepted Answer

Your ride comes with a complimentary waiting time of 15 minutes for standard pickups, and 60 minutes for airport pickups, unless otherwise specified. Please note that this waiting time will begin from the scheduled time of your booking, even if your driver arrives early. For airport pickups, the waiting time will begin from the time of your flight landing.

Question 21

How much waiting time do I get with additional pickup and drop offs?

Accepted Answer

Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.

Question 22

How do I know you have availability?

Accepted Answer

We have over 25 drivers in our company, if we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. If you’re booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

Question 23

I'm a single female passenger, How safe are your drivers?

Accepted Answer

When you travel with us, you’ll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years experience. All journeys are logged, The details of the journey are comprehensive, and they include drivers details, pick up and drop off details, plus the journey is tracked via GPS.

Question 24

Tell me more about Passenger Safety?

Accepted Answer

We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Local Council Licensing Authority Office and are fully insured. Also, they all guarantee an exceptional level of customer service.

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