FAQ

1Will I receive confirmation of my journey?
When booking online, you will receive two separate emails. The first email confirms your booking details and second email confirms your booking has been accepted. If you have provided mobile contact number, We will also send an SMS confirming your booking has been accepted
2How do I pay?
You can pay by credit/debit card or by cash to the driver on the day. We accept all major cards including American Express as payment.
3Are there any time restrictions?
No, we operate 365 days a year, 7 days a week, 24 hours a day.
4Do you provide a receipt?
We will email you a receipt with a booking reference and contact number by email
5Is the payment secure?
Yes, payment is 100% safe, and we do not store your card details on our system.
6Are there any surcharges?
No, We do not charge for using credit or debit card.
7Why is the price I've been quoted more than advertised on the website?
The fares advertised are our typical fares for our standard vehicle, however, fares can sometimes be higher depending on the time of day and day of the week. Fares can also be higher on bank holidays and at other busy periods.
8Do you operate a fixed price policy?
Price quoted online is the price you pay.
9Can I book a vehicle with a child seat?
Sorry no, We are happy for you to provide child seat and we hold onto it for your return journey.
10Do I need to tip?
No, the price you pay covers everything. In the UK tipping is optional. However, on an airport journey in a booked minicab, you might wish to tip two or three pounds if the driver helps with your luggage.
11Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.
12Where do I meet my driver when I land at the airport?
Meeting point will be detailed on the booking confirmation email. If you have selected meet & greet service, then your driver will meet you at the arrival hall. Ensure you provided a working mobile number and your phone is switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.
13When do I need to be at the airport?
We advise you get to the airport as early as possible. You should always allow 30 minutes to get through security. Long-haul and El Al: three hours before scheduled departure European flights: two hours before scheduled departure UK and Ireland flights: 90 minutes before scheduled departure
14How much time do I need to leave from my flight landing to booking a taxi?
The time can vary quite a lot depending on airport and time of day. We recommend you book for 30 to 45 mins after you land but that you also give us your flight number. Our experienced drivers will know how long you need to come out of the terminal.
15Do you need to know the flight number or terminal building?
It's best you give us the flight number or airline name, from this, we can work the rest out. Don't worry if you don't know the terminal number.
16Am I charged if my flight is delayed?
If your flight is delayed by 2 hour or more, our drivers are entitled to charge maximum £10 for per hour for waiting.
17Is the price per person?
No, the price you see is the total price.
18Are your drivers licensed?
Yes, it is required by UK Law that all taxi companies are licensed by the Public Carriage Office.
19Do you offer wheelchair accessible vehicles?
Unfortunately we do not offer wheelchair accessible vehicles at the moment.
20How long will the driver wait for me?
Your ride includes 15 minutes’ waiting time for standard pickups and 60 minutes for airport pickups (unless otherwise stated). Even if your driver has arrived early, your included waiting time starts from the time you booked your ride.
21How much waiting time do I get with additional pickup and drop offs?
Each via allows five minutes of waiting time per pick up, the driver may charge extra if this is exceeded. Costs are at the discretion of drivers. If you require additional waiting time, this should be agreed with the transport company before the booking takes place.
22have a lot of luggage, will it fit?
If you're not sure your luggage will fit in the vehicle you've selected, it probably won't. The best option when booking with large amounts of luggage is to book the next available vehicle size up. For example, if you are booking a saloon, book an estate. If you are booking a six-seater MPV book an eight-seater minibus. The price difference is often not that much greater, and it will ensure you have a more comfortable ride. And remember, if you're booking with a return you may have more luggage on the way home.
23How do I know you have availability?
We have over 25 drivers in our company, if we can not supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. If you're booking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.
24I have not received my booking confirmation email?
The first thing to do is check your spam folder, If you can't find your email, you can find your booking by logging in to your user account or by creating a user account with the same email address as the one you made with your booking.
25I'm a single female passenger, How safe are your drivers?
When you travel with us, you'll travel with approved drivers only. These are the driver who has gone through a strict vetting process. All drivers have a minimum of 2 years experience. All journeys are logged, The details of the journey are comprehensive, and they include drivers details, pick up and drop off details, plus the journey is tracked via GPS.
26Tell me more about Passenger Safety?
We’ve taken a rigorous approach to ensuring the companies and drivers we work with are the best and safest operators in the UK because your Safety is our priority. Every one of our partner companies is licensed with the Local Council Licensing Authority Office and are fully insured. Also, they all guarantee an exceptional level of customer service.
27Our drivers are fully licensed with the Local Council Office, which means:
* Drivers have passed criminal record checks with the Criminal Records Bureau. * Drivers have passed medical checks. * Drivers hold valid EU driver’s licenses. All cars are less than ten years old and checked for safety every six months.